Windows XP SP3, latest retrospect update: permissions problem

[Wibowo, Phang Budi]

I'm experiencing very similar problem, even without installing sp3. I have open file backup license. A lot of times, I will be getting a lot of insufficient permission like the following:

Script: LITS
Client: lit209
Date: 9/16/2008
Can't use Open File Backup option for Documents on lit209, error -1017 (insufficient permissions)

When I called the retrospect support, I was told it's a known bug.

I tested this one time by having a text file opened in a workstation and manually backup the file after first saving it. The server can backup the opened saved file just fine, but error like above will be thrown out, for some odd reason.

I'm very curious to know what is the problem too.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Budi Wibowo bwibowo at bsu.edu
Head of Digital Library and Web Services

Ball State University Libraries (http://www.bsu.edu/library)
BSU Digital Collections (http://libx.bsu.edu)
A destination for research, learning, and friends
University Libraries
phone:765-285-8032
Ball State University
fax: 765-285-1096
Muncie, IN 47306






-----Original Message-----
From: retro-talk-bounces at list.dantz.com [mailto:retro-talk-bounces at list.dantz.com] On Behalf Of Jason Ferenczy-Zumpano
Sent: Tuesday, September 16, 2008 4:36 PM
To: Dantz Retro-Talk
Subject: RE: Windows XP SP3, latest retrospect update: permissions problem

I have several clients on XPSP3 (using Retro Mutli Server 7.5 and 7.6)
with no issues.

What type of permissions problems are you experiencing (specific
errors)?

What version of Retrospect?

Jason Ferenczy-Zumpano, Practice Administrator
Cornerstone Medical Care of Brandon and Sun City Center
Phone: 813-681-5658 x125      Fax: 813-681-5250
E-Mail: jasonfz at cmcb.com      Direct: 813-386-2545
Mailing Address:
500 Vonderburg Drive, Suite 102
Brandon, Florida 33511-5968

-----Original Message-----
From: retro-talk-bounces at list.dantz.com
[mailto:retro-talk-bounces at list.dantz.com] On Behalf Of Benjamin Pappas
Sent: Tuesday, September 16, 2008 3:57 PM
To: retro-talk at list.dantz.com
Subject: Windows XP SP3, latest retrospect update: permissions problem

Last week we installed Retrospect's latest Windows update and Windows XP
SP3. After the installation backups were failing due to permissions
issues.
Uninstalling SP3 seems to have fixed the problem.... BUT can anyone tell
me
the root cause and how we might do the SP3 install.

and/or does Retrospect have a team looking into this yet?

--
Team Boomking Training Blog: http://bjptri.blogspot.com
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